When clients praise your team, Bridge catches it.
Bridge reads your recorded client calls. When a client praises someone on your team by name, it captures the quote word for word, tells the person, and files it in a permanent report — with a link to the moment it was said. And when a call surfaces friction, it goes quietly to the manager as coaching evidence, never to the person.
No per user fees, ever.
Some of the nicest things clients say about your people are said on calls — and then they’re gone. Nobody writes them down, and nobody remembers them at review time.
Captured automatically, attributed carefully
Every recorded client call gets scanned. When a client praises a team member by name, Bridge keeps the exact quote and matches it to a person — and only if the name resolves to exactly one attendee on that meeting. No match, no kudos. The person hears about it the same day.
Surfaced where it matters
Fresh kudos show up on the person's Bridge dashboard and My Work home. The full history lives in a dedicated kudos report — permanent, filterable by person, team, and practice for admins — and every entry links back to the recording, so the praise always has its receipt.
The coaching half
Calls don't only carry praise. When a client names friction, Bridge pairs the quote with what your time data shows and raises it privately with the manager on Planner Coach — never with the person. Kudos get celebrated in the open; concerns get coached one-on-one.
AI-powered
Bridge reads the summary of each recorded client call and separates real praise from politeness — a client thanking someone for scheduling a meeting isn't a kudos. Attribution is deliberately conservative: the spoken name has to resolve to exactly one internal attendee on that meeting, or the moment is dropped rather than guessed.
Detail screenshot
Upload via Hub admin (key: feature-kudos-detail)
Bridges to the tools you already use
Fathom
Meetings recorded with Fathom land in Bridge automatically — and every client call that lands gets scanned for kudos and coaching signals.
Fireflies
Fireflies recordings sync into Bridge and feed the same scan — client praise gets caught no matter which recorder your team uses.
Granola
Firms on Granola get the same flow: meeting notes arrive in Bridge, attach to the right account and engagement, and feed the same scan.
Zoom
Zoom recordings flow into the Bridge meeting timeline alongside the rest — one scan across every recorded client conversation.
Microsoft Teams
Teams meetings sync into Bridge too, so Microsoft-first firms get kudos captured from their client calls the same way.
Frequently asked questions
More in Planner
See also
Coach
Coaching threads land on the same Coach surface as the rest of Planner’s recommendations — decisions and conversations, not dashboards.
Learn moreMy Work App
Kudos show up on each person’s My Work home next to their timer and timesheets — praise where the work happens.
Learn moreEngagements
Every kudos links back to a meeting on the engagement timeline — the same workspace that holds the deliverables and updates.
Learn moreNo per user fees.
No forced contracts.
No sales call.
Built by Tommy Spann after 25 years running consulting firms. Bridge is the practice software he wanted and couldn't find — so he built it.